The Official U.S Online Shop of MSI  /  FREE SHIPPING ON ORDER OVER $25

Return Policy

Return Policy

Return Policy

Items returned must be accompanied by the original packaging and the Return Packing Slip, and MUST be originally sold by MSI-US Official Online Store. Upon receiving the item and preferring a return, conditions will apply: Item(s) must be unopened and in original new condition, original packaging, unassembled and including all accessories and hardware parts. The Buyer is responsible for all costs associated with the return which will be deducted from the Buyer’s final return refund. This includes orders from a free shipping listing.

Returned item(s) are subject to inspection upon arrival. Any missing or damaged components will result in an assessment and reduction to the final refund amount. We do not accept returns after 30 days of the purchase date under any circumstances.

Any alterations to the original item will automatically negate the warranty.

Exchange

We do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of receiving your item. Please see our Return Policy above.

Address Correction

After order fulfillment to the address provided on the Buyer’s order invoice, we are not responsible for rerouting, reshipping or picking up the item(s) to a different address under any circumstances. Please note that this includes but is not limited to the event of a buyer changing residence and not changing the address on their buying account.

Order Arrives Damaged

We understand your time is valuable. In the unfortunate event of your order arriving damaged, please contact our customer care department within 48 hours of delivery receipt. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS or USPS. And we cannot assume responsibility of any lost return shipments.

Please send your return to the following address:

Return Department / MSI-US Official Online Store
901 Canada Court
City of Industry, CA 91748

Please allow a minimum of 7-10 business days for us to receive, process your return and issue a refund. You will be notified once we have processed the returned product(s). We will credit or refund the value of the merchandise total.


Need Help?

If you have any question or need help with your account, you may contact us to assist you.

Customer service for order support and help
Phone: 1-888-796-2664 Temporarily Unavailable
Email us: usstore@msi.com

Technical Support & RMA Service
Visit our support site for details
Laptop & All-In-One PC: 1-888-447-6564
VGA or Motherboard: 1-626-271-1004